Is TheraPetic a real medical practice or an online letter mill?

TheraPetic is a 501(c)(3) nonprofit healthcare provider founded in 2016 by Dr. Patrick Fisher, PhD, NCC, LPC — a Licensed Professional Counselor with peer-reviewed doctoral research on support animal therapeutic outcomes. Every evaluation is conducted by a Licensed Clinical Doctor, not a chatbot or automated quiz. Our providers carry verified NPI numbers and state licenses. We have served over 50,000 people across the United States and Canada.

How fast do I receive my documentation and is there a money-back guarantee?

If your clinical evaluation determines you qualify, you receive same-day personalized documentation delivered electronically to your secure client portal. Ultimate package physical items — holographic ID card, medal tag, and identifying leash — ship overnight via UPS or FedEx. If your evaluation determines you do not qualify, you receive a 100% full refund. Physical items can be returned within 30 days.

What is a psychiatric service dog?

A psychiatric service dog is individually trained to perform specific tasks directly related to a handler's mental health disability — such as interrupting anxiety attacks, providing deep pressure therapy during panic episodes, or alerting to dissociative episodes. Unlike emotional support animals, psychiatric service dogs are protected under the ADA for public access.

Do I need a letter from a doctor for my service dog?

For housing accommodations under the Fair Housing Act, you need documentation from a Licensed Clinical Doctor confirming your disability-related need. For public access under the ADA, documentation is not legally required but recommended. TheraPetic provides comprehensive clinical documentation covering housing, airline, and public access needs — all signed by a Licensed Clinical Doctor with a verified NPI number.

How is MyPSD different from online registry sites?

MyPSD is the flagship clinical evaluation platform of TheraPetic Healthcare Provider Group — a 501(c)(3) nonprofit with a doctoral-level clinical director, NPI-verified Licensed Clinical Doctors, and over 10 years of operation. Registry sites sell certificates and database listings that have zero legal standing. TheraPetic provides real clinical documentation with a public verification portal at officialserviceanimal.com.

What does the screening process involve?

The free 3-minute anonymous screening covers generalized anxiety, depression, and related conditions using validated clinical assessment tools. No account required. No cost. No obligation. If the screening indicates you may benefit from support animal documentation, you can proceed to a clinical evaluation with a Licensed Clinical Doctor.

Is my information kept private?

Yes. All evaluations are conducted through a HIPAA-compliant telehealth platform. Your personal health information is encrypted and never shared with landlords, airlines, employers, or third parties without your explicit consent. Only your Licensed Clinical Doctor and TheraPetic clinical staff have access to your evaluation records.

Do you accept HSA, FSA, and insurance?

Yes. We accept Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), all major credit and debit cards, Apple Pay, Google Pay, PayPal, and Affirm financing. Our medical classification code (MCC 8099) qualifies for HSA and FSA reimbursement as a healthcare expense.

Can my landlord verify my documentation?

Yes. Every TheraPetic document includes the Licensed Clinical Doctor's name, license number, NPI, and direct contact information on the letterhead. Landlords and property managers can verify documentation instantly through our public verification portal at officialserviceanimal.com or verify.mypsd.org.

What if my landlord denies my support animal request?

Under the Fair Housing Act, landlords cannot deny a reasonable accommodation request supported by valid clinical documentation from a licensed provider. If your request is challenged, your TheraPetic documentation includes all legally required elements for FHA compliance. You may also file a complaint with HUD at no cost. TheraPetic documentation has been designed to meet federal verification standards for over 10 years.

My landlord is demanding documentation within 48 hours — can TheraPetic help?

Yes. TheraPetic delivers electronic documentation same-day. Even if your landlord pressures you with a short deadline, your documentation can be in hand within hours of your clinical evaluation. There is no federal law requiring you to produce documentation within 48 hours — HUD guidance gives landlords 10 business days to respond to your request. Your documentation includes your Licensed Clinical Doctor's NPI, license number, and contact information for immediate verification at officialserviceanimal.com.

How does TheraPetic help with airline documentation and the DOT 48-hour requirement?

Airlines require the DOT Service Animal Air Transportation Form to be submitted at least 48 hours before departure for trained psychiatric service dogs. Every TheraPetic package includes pre-completed DOT forms signed by your Licensed Clinical Doctor, delivered same-day with your documentation — ready to submit to your airline well before the 48-hour deadline. Emotional support animals no longer have guaranteed airline cabin access under federal law, but psychiatric service dogs with proper DOT documentation retain full cabin access rights.

Blog

Support Animal Accommodation Requests: A Landlord’s Guide to FHA Compliance

by Ryan Gaughan, Executive Director
May 1, 2026May 2, 2026

Landlords and property managers: learn how to handle support animal accommodation requests, what to ask, what to avoid, and your FHA obligations.

Best Dog Breeds for Psychiatric Service Dog Work: What Temperament Really Means

by Ryan Gaughan, Executive Director
April 30, 2026May 1, 2026

Wondering which dog breeds work best as psychiatric service dogs? Learn what temperament, trainability, and size really mean for service dog selection.

Road Trips with Your Service Dog: Planning, Packing and Staying Calm on the Road

by Ryan Gaughan, Executive Director
April 29, 2026April 30, 2026

Planning a road trip with your service dog? Get practical guidance on rest stops, packing essentials, legal rights and managing anxiety in new places.

PTSD Service Dogs: How Trained Tasks Provide Real Relief

by Ryan Gaughan, Executive Director
April 28, 2026April 29, 2026

Learn how a PTSD service dog performs trained tasks like nightmare interruption, room clearing and grounding to provide real, clinical relief.

Support Animal Laws in New York: Housing Rights, Landlord Rules, and Documentation

by Ryan Gaughan, Executive Director
April 28, 2026April 29, 2026

Support animal laws in New York cover federal, state, and NYC protections. Learn what landlords must do, what documentation you need, and how to protect your rights.

How Support Animals Help with Anxiety: Research-Based Evidence for Real Mental Health Relief

by Ryan Gaughan, Executive Director
April 27, 2026April 28, 2026

Scientific research proves support animals anxiety benefits include cortisol reduction, lower blood pressure, and measurable improvements in mental health symptoms through human-animal interaction.

CADI service dog certification — 7 Essential CADI Service Dog Certification Requirements Every Canadian Owner Must Know in 2026

CADI Service Dog Certification: Requirements and Standards for Canadian Owners

by Ryan Gaughan, Executive Director
April 26, 2026April 27, 2026

Learn the 7 essential CADI service dog certification requirements every Canadian owner must know in 2026. Complete guide to provincial programs and training standards.

support animal panic — 7 Ways a Support Animal Can Help You Manage Panic Disorder in 2026

How Support Animals Help Manage Panic Disorder Symptoms

by Ryan Gaughan, Executive Director
April 25, 2026April 27, 2026

Discover 7 specific ways support animals help manage panic disorder, from grounding techniques during attacks to building daily structure for ongoing anxiety relief.

support animals service dogs — 5 Critical Legal Differences Between Support Animals and Service Dogs in 2026

Support Animals vs Service Dogs: Legal Rights, Training, and Access Differences

by Ryan Gaughan, Executive Director
April 24, 2026April 26, 2026

Support animals and service dogs have different legal rights under ADA and FHA. Learn the 5 critical differences in training, access rights, and documentation requirements for 2026.

support animal fraud laws — 11 States That Have Passed Support Animal Fraud Laws. Complete 2026 Guide

Support Animal Fraud Laws by State: Penalties and Compliance Requirements

by Ryan Gaughan, Executive Director
April 23, 2026April 26, 2026

Complete guide to support animal fraud laws in 11 states. Learn penalties, compliance requirements, and how these laws protect legitimate documentation holders in 2026.

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