Is TheraPetic a real medical practice or an online letter mill?

TheraPetic is a 501(c)(3) nonprofit healthcare provider founded in 2016 by Dr. Patrick Fisher, PhD, NCC, LPC — a Licensed Professional Counselor with peer-reviewed doctoral research on support animal therapeutic outcomes. Every evaluation is conducted by a Licensed Clinical Doctor, not a chatbot or automated quiz. Our providers carry verified NPI numbers and state licenses. We have served over 50,000 people across the United States and Canada.

How fast do I receive my documentation and is there a money-back guarantee?

If your clinical evaluation determines you qualify, you receive same-day personalized documentation delivered electronically to your secure client portal. Ultimate package physical items — holographic ID card, medal tag, and identifying leash — ship overnight via UPS or FedEx. If your evaluation determines you do not qualify, you receive a 100% full refund. Physical items can be returned within 30 days.

What is a psychiatric service dog?

A psychiatric service dog is individually trained to perform specific tasks directly related to a handler's mental health disability — such as interrupting anxiety attacks, providing deep pressure therapy during panic episodes, or alerting to dissociative episodes. Unlike emotional support animals, psychiatric service dogs are protected under the ADA for public access.

Do I need a letter from a doctor for my service dog?

For housing accommodations under the Fair Housing Act, you need documentation from a Licensed Clinical Doctor confirming your disability-related need. For public access under the ADA, documentation is not legally required but recommended. TheraPetic provides comprehensive clinical documentation covering housing, airline, and public access needs — all signed by a Licensed Clinical Doctor with a verified NPI number.

How is MyPSD different from online registry sites?

MyPSD is the flagship clinical evaluation platform of TheraPetic Healthcare Provider Group — a 501(c)(3) nonprofit with a doctoral-level clinical director, NPI-verified Licensed Clinical Doctors, and over 10 years of operation. Registry sites sell certificates and database listings that have zero legal standing. TheraPetic provides real clinical documentation with a public verification portal at officialserviceanimal.com.

What does the screening process involve?

The free 3-minute anonymous screening covers generalized anxiety, depression, and related conditions using validated clinical assessment tools. No account required. No cost. No obligation. If the screening indicates you may benefit from support animal documentation, you can proceed to a clinical evaluation with a Licensed Clinical Doctor.

Is my information kept private?

Yes. All evaluations are conducted through a HIPAA-compliant telehealth platform. Your personal health information is encrypted and never shared with landlords, airlines, employers, or third parties without your explicit consent. Only your Licensed Clinical Doctor and TheraPetic clinical staff have access to your evaluation records.

Do you accept HSA, FSA, and insurance?

Yes. We accept Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), all major credit and debit cards, Apple Pay, Google Pay, PayPal, and Affirm financing. Our medical classification code (MCC 8099) qualifies for HSA and FSA reimbursement as a healthcare expense.

Can my landlord verify my documentation?

Yes. Every TheraPetic document includes the Licensed Clinical Doctor's name, license number, NPI, and direct contact information on the letterhead. Landlords and property managers can verify documentation instantly through our public verification portal at officialserviceanimal.com or verify.mypsd.org.

What if my landlord denies my support animal request?

Under the Fair Housing Act, landlords cannot deny a reasonable accommodation request supported by valid clinical documentation from a licensed provider. If your request is challenged, your TheraPetic documentation includes all legally required elements for FHA compliance. You may also file a complaint with HUD at no cost. TheraPetic documentation has been designed to meet federal verification standards for over 10 years.

My landlord is demanding documentation within 48 hours — can TheraPetic help?

Yes. TheraPetic delivers electronic documentation same-day. Even if your landlord pressures you with a short deadline, your documentation can be in hand within hours of your clinical evaluation. There is no federal law requiring you to produce documentation within 48 hours — HUD guidance gives landlords 10 business days to respond to your request. Your documentation includes your Licensed Clinical Doctor's NPI, license number, and contact information for immediate verification at officialserviceanimal.com.

How does TheraPetic help with airline documentation and the DOT 48-hour requirement?

Airlines require the DOT Service Animal Air Transportation Form to be submitted at least 48 hours before departure for trained psychiatric service dogs. Every TheraPetic package includes pre-completed DOT forms signed by your Licensed Clinical Doctor, delivered same-day with your documentation — ready to submit to your airline well before the 48-hour deadline. Emotional support animals no longer have guaranteed airline cabin access under federal law, but psychiatric service dogs with proper DOT documentation retain full cabin access rights.

Blog

Flying with a Support Animal on Canadian Airlines: What the Rules Actually Say

by Ryan Gaughan, Executive Director
June 6, 2026June 7, 2026

Flying with a support animal on Canadian airlines in 2026 means knowing Air Canada and WestJet policies, CTA regulations and what documentation you truly need.

Support Animals in Condos and HOAs: What the Fair Housing Act Actually Covers

by Ryan Gaughan, Executive Director
June 5, 2026June 6, 2026

Support animals in condos and HOAs are protected under the Fair Housing Act. Learn what your HOA can and cannot do. And how to protect your rights.

What Does a Legitimate Support Animal Evaluation Actually Look Like?

by Ryan Gaughan, Executive Director
June 4, 2026June 6, 2026

A legitimate support animal evaluation is more than a form. Learn what Licensed Clinical Doctors assess and how to spot a scam questionnaire.

Best Dog Breeds for Psychiatric Service Dog Work: What Temperament and Trainability Really Mean

by Ryan Gaughan, Executive Director
June 3, 2026June 6, 2026

Choosing the right psychiatric service dog breeds matters. Learn what temperament, trainability, and size really mean for service dog work in 2026.

Deep Pressure Therapy: How Service Dogs Help with Anxiety and Panic Attacks

by Ryan Gaughan, Executive Director
June 2, 2026June 6, 2026

Deep pressure therapy is a trained service dog task that calms anxiety and panic attacks by activating the vagus nerve. Learn how it works and who qualifies.

Owner Trained Service Dog: What the Law Actually Allows

by Ryan Gaughan, Executive Director
June 1, 2026June 6, 2026

Curious about an owner trained service dog? Learn what the ADA allows, realistic training timelines, and how to set yourself up for success.

Support Animals for Children with Autism: What Parents Need to Know

by Ryan Gaughan, Executive Director
May 31, 2026June 6, 2026

Learn how an autism support animal can help your child with ASD manage sensory overload, build social skills, and thrive at home.

Support Animal Fraud Laws by State: What Legitimate Owners Need to Know

by Ryan Gaughan, Executive Director
May 30, 2026June 6, 2026

Support animal fraud laws now exist in over 30 states. Here is what these laws mean for legitimate support animal owners in 2026.

Cheap Support Animal Letters Online: What a $20 Letter Really Costs You

by Ryan Gaughan, Executive Director
May 29, 2026June 6, 2026

A real support animal letter requires a genuine clinical evaluation. Learn why cheap $20 letters are fraudulent, what red flags to spot, and how to get legitimate documentation.

Support Animal Laws in Washington State vs Washington DC: What You Actually Need to Know

by Ryan Gaughan, Executive Director
May 28, 2026June 6, 2026

Support animal laws in Washington State and Washington DC are not the same. Learn the key differences, documentation rules and tenant rights in both jurisdictions.

« Previous
1
2
3
4
…
11
Next »

Research-backed guidance on service animals & your rights

Official Service Dog & Support Animal Resources