Is TheraPetic a real medical practice or an online letter mill?

TheraPetic is a 501(c)(3) nonprofit healthcare provider founded in 2016 by Dr. Patrick Fisher, PhD, NCC, LPC — a Licensed Professional Counselor with peer-reviewed doctoral research on support animal therapeutic outcomes. Every evaluation is conducted by a Licensed Clinical Doctor, not a chatbot or automated quiz. Our providers carry verified NPI numbers and state licenses. We have served over 50,000 people across the United States and Canada.

How fast do I receive my documentation and is there a money-back guarantee?

If your clinical evaluation determines you qualify, you receive same-day personalized documentation delivered electronically to your secure client portal. Ultimate package physical items — holographic ID card, medal tag, and identifying leash — ship overnight via UPS or FedEx. If your evaluation determines you do not qualify, you receive a 100% full refund. Physical items can be returned within 30 days.

What is a psychiatric service dog?

A psychiatric service dog is individually trained to perform specific tasks directly related to a handler's mental health disability — such as interrupting anxiety attacks, providing deep pressure therapy during panic episodes, or alerting to dissociative episodes. Unlike emotional support animals, psychiatric service dogs are protected under the ADA for public access.

Do I need a letter from a doctor for my service dog?

For housing accommodations under the Fair Housing Act, you need documentation from a Licensed Clinical Doctor confirming your disability-related need. For public access under the ADA, documentation is not legally required but recommended. TheraPetic provides comprehensive clinical documentation covering housing, airline, and public access needs — all signed by a Licensed Clinical Doctor with a verified NPI number.

How is MyPSD different from online registry sites?

MyPSD is the flagship clinical evaluation platform of TheraPetic Healthcare Provider Group — a 501(c)(3) nonprofit with a doctoral-level clinical director, NPI-verified Licensed Clinical Doctors, and over 10 years of operation. Registry sites sell certificates and database listings that have zero legal standing. TheraPetic provides real clinical documentation with a public verification portal at officialserviceanimal.com.

What does the screening process involve?

The free 3-minute anonymous screening covers generalized anxiety, depression, and related conditions using validated clinical assessment tools. No account required. No cost. No obligation. If the screening indicates you may benefit from support animal documentation, you can proceed to a clinical evaluation with a Licensed Clinical Doctor.

Is my information kept private?

Yes. All evaluations are conducted through a HIPAA-compliant telehealth platform. Your personal health information is encrypted and never shared with landlords, airlines, employers, or third parties without your explicit consent. Only your Licensed Clinical Doctor and TheraPetic clinical staff have access to your evaluation records.

Do you accept HSA, FSA, and insurance?

Yes. We accept Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), all major credit and debit cards, Apple Pay, Google Pay, PayPal, and Affirm financing. Our medical classification code (MCC 8099) qualifies for HSA and FSA reimbursement as a healthcare expense.

Can my landlord verify my documentation?

Yes. Every TheraPetic document includes the Licensed Clinical Doctor's name, license number, NPI, and direct contact information on the letterhead. Landlords and property managers can verify documentation instantly through our public verification portal at officialserviceanimal.com or verify.mypsd.org.

What if my landlord denies my support animal request?

Under the Fair Housing Act, landlords cannot deny a reasonable accommodation request supported by valid clinical documentation from a licensed provider. If your request is challenged, your TheraPetic documentation includes all legally required elements for FHA compliance. You may also file a complaint with HUD at no cost. TheraPetic documentation has been designed to meet federal verification standards for over 10 years.

My landlord is demanding documentation within 48 hours — can TheraPetic help?

Yes. TheraPetic delivers electronic documentation same-day. Even if your landlord pressures you with a short deadline, your documentation can be in hand within hours of your clinical evaluation. There is no federal law requiring you to produce documentation within 48 hours — HUD guidance gives landlords 10 business days to respond to your request. Your documentation includes your Licensed Clinical Doctor's NPI, license number, and contact information for immediate verification at officialserviceanimal.com.

How does TheraPetic help with airline documentation and the DOT 48-hour requirement?

Airlines require the DOT Service Animal Air Transportation Form to be submitted at least 48 hours before departure for trained psychiatric service dogs. Every TheraPetic package includes pre-completed DOT forms signed by your Licensed Clinical Doctor, delivered same-day with your documentation — ready to submit to your airline well before the 48-hour deadline. Emotional support animals no longer have guaranteed airline cabin access under federal law, but psychiatric service dogs with proper DOT documentation retain full cabin access rights.

Blog

Service Dog Public Access Rights: What Businesses and Handlers Get Wrong

by Ryan Gaughan, Executive Director
June 25, 2026June 26, 2026

Service dog public access rights are widely misunderstood. Learn what the ADA actually says about documentation, breed restrictions, tasks, and business questioning limits.

Support Animal Documentation Fraud: How to Spot a Scam Before It Costs You

by Ryan Gaughan, Executive Director
June 22, 2026June 23, 2026

Support animal fraud is rising fast. Learn the red flags of fake documentation services and how to protect yourself with a legitimate, nonprofit provider.

No-Pet Policies and Support Animals: Why Federal Law Overrides Your Lease

by Ryan Gaughan, Executive Director
June 21, 2026June 22, 2026

No-pet policies do not apply to support animals under federal law. Learn how the FHA reasonable accommodation framework protects your housing rights in 2026.

Service Dog Certification in Canada: What CADI Standards and Provincial Rules Actually Require

by Ryan Gaughan, Executive Director
June 20, 2026June 21, 2026

Service dog certification Canada rules vary by province. Learn what CADI standards require, how provincial programs work, and what trainers and handlers need to know.

Road Trips with Your Service Dog: Planning, Rest Stops, and Managing Anxiety on the Road

by Ryan Gaughan, Executive Director
June 19, 2026June 21, 2026

Service dog travel planning made simple. Learn how to plan rest stops, manage anxiety, pack right, and know your legal rights on your next road trip.

ADA Update 2026: What Service Dog Handlers Need to Know Right Now

by Ryan Gaughan, Executive Director
June 18, 2026June 19, 2026

The ADA update in 2026 brings new DOJ enforcement guidance for service dog handlers. Learn what changed, what stayed the same, and how to protect your rights.

Psychiatric Service Dog Tasks: What a Dog Can Actually Do for Mental Health

by Ryan Gaughan, Executive Director
June 17, 2026June 19, 2026

Learn which psychiatric service dog tasks qualify under federal law, from deep pressure therapy to nightmare waking and dissociation grounding.

Support Animal Registry Scams: What Real Documentation Actually Looks Like

by Ryan Gaughan, Executive Director
June 16, 2026June 17, 2026

There is no government support animal registry. Learn how online registry scams work, what real documentation requires, and how to protect your housing rights.

Can a Landlord Enforce Breed or Size Restrictions on a Support Animal?

by Ryan Gaughan, Executive Director
June 14, 2026June 15, 2026

Landlords generally cannot enforce breed or size restrictions on support animals under the Fair Housing Act. Learn your rights and what to do if denied.

Support Animal Laws in New York: What Tenants Need to Know

by Ryan Gaughan, Executive Director
June 13, 2026June 14, 2026

New York support animal law gives tenants strong housing protections. Learn what NYC and state law require, how documentation works and what landlords must do.

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