It’s a simple 3-step process. First, you take a free, anonymous, 3-minute screening questionnaire. Second, a licensed clinical doctor instantly reviews your answers. Third, if you qualify, you receive same-day personalized documentation. The whole thing can be done from your phone or computer.

Es un proceso simple de 3 pasos. Primero, una evaluación gratuita de 3 minutos. Segundo, un doctor clínico licenciado revisa sus respuestas. Tercero, si califica, recibe documentación personalizada el mismo día.

Same day. Once your screening is reviewed and you’re approved, your personalized letters and documentation are available immediately through your client portal at go.mypsd.org. If you selected the Ultimate package, your physical ID card and medal tag ship the same business day.

El mismo día. Una vez aprobado, su documentación está disponible inmediatamente en su portal go.mypsd.org.

No. Not everyone qualifies, and that’s by design. Our licensed clinical doctors conduct genuine clinical evaluations — not rubber stamps. If your screening indicates that documentation isn’t appropriate, we’ll let you know honestly. You’ll never be charged unless you qualify and choose to proceed.

No. No todos califican. Nuestros doctores realizan evaluaciones clínicas genuinas. Si no califica, se lo diremos honestamente.

No. You do not need an existing diagnosis from another doctor. Our licensed clinical doctors will evaluate your situation fresh during the screening process. Common qualifying conditions include anxiety, depression, PTSD, panic disorder, phobias, ADHD, insomnia, and many others.

No. No necesita un diagnóstico existente. Nuestros doctores evaluarán su situación durante la evaluación.

The screening is always free. If you qualify, documentation packages start at $99 (Basic), $149 (Premium), and $199 (Ultimate). All plans include personalized letters, service animal airline forms, and documentation signed by a licensed clinical doctor. The Ultimate package adds a holographic ID card, medal tag, and identifying leash. For Canadian residents, packages are $140 CAD, $210 CAD, and $280 CAD.

La evaluación es siempre gratis. Los paquetes comienzan en $99 (Básico), $149 (Premium) y $199 (Ultimate). Para residentes canadienses: $140, $210 y $280 CAD.

Yes. We offer a 30-day money-back guarantee on all packages. If you’re not satisfied with your documentation for any reason, contact us within 30 days and we’ll refund your purchase — no questions asked.

Sí. Ofrecemos una garantía de devolución de 30 días en todos los paquetes.

No. The price you see is the price you pay. There are no hidden fees, no surprise charges, and no automatic subscriptions. Renewals are annual (after 365 days) and completely optional — we send a reminder 45 days before expiration so you can decide if you’d like to renew.

No. El precio que ve es el que paga. Sin tarifas ocultas ni suscripciones automáticas.

Generally, no. The Fair Housing Act (FHA) requires landlords to make reasonable accommodations for service dogs and support animals — even in “no pets” buildings. They cannot charge pet deposits or pet rent. They can request documentation from a licensed healthcare provider, but they cannot ask about your specific diagnosis.

Generalmente, no. La Ley de Vivienda Justa requiere que los propietarios hagan acomodaciones razonables.

Yes — if your dog is a trained service dog (including psychiatric service dogs). The ADA gives service dogs full public access rights. Businesses can only ask two questions: (1) Is this a service animal required because of a disability? (2) What task has the dog been trained to perform? They cannot ask for papers or demand a demonstration. Note: support animals do not have ADA public access rights.

Sí — si su perro es un perro de servicio entrenado. La ADA otorga acceso público completo a los perros de servicio.

Yes. Under the Air Carrier Access Act, airlines must accommodate trained psychiatric service dogs in the cabin at no extra charge. You may need to complete a DOT service animal transportation form in advance. For support animals, airline policies vary — some allow them while others do not. Check with your specific airline before booking.

Sí. Las aerolíneas deben acomodar perros de servicio psiquiátrico entrenados sin cargo adicional.

Your documentation is valid for 365 days from the date of issuance. We send renewal reminders 45 days before expiration. Renewals involve a brief re-evaluation to ensure continued clinical appropriateness.

Su documentación es válida por 365 días. Enviamos recordatorios de renovación 45 días antes.

All packages include personalized letters, service animal airline forms (plural), and documentation signed by a licensed clinical doctor. The Ultimate package adds unlimited personalization, a holographic ID card, a medal tag, and an identifying leash. Everything is accessible through your client portal at go.mypsd.org.

Todos los paquetes incluyen cartas personalizadas, formularios de aerolínea y documentación firmada por un doctor clínico licenciado.

Yes. All TheraPetic® documentation can be independently verified at OfficialServiceAnimal.com. This gives landlords, employers, and businesses an easy way to confirm your documentation is legitimate.

Sí. Toda la documentación puede verificarse en OfficialServiceAnimal.com.

Yes. TheraPetic® Healthcare Provider Group is a registered 501(c)(3) nonprofit (EIN: 81-3003968). You can independently verify our status on Candid/GuideStar, Charity Navigator, and the Better Business Bureau (A+ rated).

Sí. Puede verificar en Candid/GuideStar, Charity Navigator y BBB (calificación A+).

Every screening is reviewed by a licensed clinical doctor — not a chatbot, not an algorithm, not an unlicensed staff member. Our clinical team consists of licensed professionals who are qualified to conduct mental health evaluations in your state.

Cada evaluación es revisada por un doctor clínico licenciado — no un chatbot ni un algoritmo.

You can reach us by phone at (800) 851-4390, by email at help@mypsd.org, or through Facebook Messenger at m.me/therapetic. Our office is located at 1030 15th St NW, Suite 170, Washington, DC 20005.

Llámenos al (800) 851-4390, escríbanos a help@mypsd.org o por Facebook Messenger.